Surgery Navigator

Let's build your plan.

A quick note before we start: this tool helps you organize, ask better questions, and advocate for yourself. It's not medical, legal, or insurance advice. For medical questions, talk to your doctor. For plan-specific coverage, your insurance card's member services line is authoritative.

Step 01.About your surgery

No need to share the condition — just the procedure in general terms.

Optional — the date you met with the surgeon or when it was put on the calendar.

Optional. Stays on this device.

Facility type

Balance billing protections vary by state — this helps us flag what's relevant.

Step 02.Where are you in the process?
Has prior authorization been requested by your surgeon's office?

Optional — if you have it, keep it handy here. Stays on this device.

Have you received a Good Faith Estimate from the facility?

This is a written estimate of expected charges. You have a right to request one under the No Surprises Act.

Network status — do you know if these are in-network?

This is the single biggest source of surprise bills. All four layers need to be checked separately.

Surgeon
Facility
Anesthesia group
Assistant surgeon

Optional.

Expected post-op needs
Appeals (only if something has already been denied)
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Everything you enter stays on this device. Nothing is sent anywhere unless you choose to download or email it.

Log your calls Helpful if things escalate

If you end up needing to escalate to HR, a clean record of who you called and when makes a huge difference. This log stays on this device and appears in the HR packet only if you generate one.

If coverage gets denied
Medical Prior Auth Navigator
Approval denied or stuck? Work the appeal step by step. →
If it’s a prescription
Pharmacy Navigator
Rx denied or priced insane? There’s a path. →
Understand the process
What is prior authorization?
The plain-English version of the approval maze. →