The Machine Tour

How health insurance
actually works.

Not the brochure version. The machine itself — where the premium number comes from, the federal rule that flips the incentives, how a renewal gets built, and what's genuinely negotiable. Then you'll run your own numbers through the whole thing.

One more thing — how is your plan funded?
The machine is the same. Where you sit in it isn't — a few notes along the way will be about your arrangement.
⚡ This whole tour runs on your numbers
Two numbers. That's the whole ask.
$10,500 Typical
$7k
$9k
$10.5k
$12k
$15k
Don't know? These are typical ranges →
Know your exact number? Enter it →
$
Total Annual Premium
1
The premium
Where does the number even come from?

Your premium isn't a price someone looked up. It's a prediction with a markup: the carrier's actuaries estimate what your group's claims will cost next year, then stack their retention on top — administration, broker commissions, taxes, and profit.

Anatomy of a premium dollar

This is roughly how every dollar you pay splits. The green part pays hospitals, doctors, and pharmacies. Everything else is the carrier's world.

Claims · 85¢
Admin
Expected claims ~85¢ Admin, commissions, taxes ~10¢ Carrier margin ~5¢
💬 Want to go deeper on this one? I’m happy to walk through your numbers on a quick Teams call — no charge, no pitch. Just email me →
2026 reality check: the average employer now spends $18,500+ per employee on health benefits — the biggest jump since 2010. Average annual premiums: $9,325 single · $26,993 family.Sources: Mercer National Survey 2026 · KFF Employer Health Benefits Survey 2025
Where you sit: fully insuredThis pie is the whole story for you — but you only ever see the outside of it. The carrier sees the claims; you see the premium. Every negotiation you'll ever have starts from that information gap.
Where you sit: level-fundedYour 'premium' is really three pieces you can see: a claims fund, stop-loss, and admin. That visibility is the whole point — and it's why the 85¢ slice below looks different for you.
Where you sit: self-funded or captiveYou don't buy this pie; you build it. Fixed costs (admin, stop-loss, PBM) plus your actual claims. The carrier's cut becomes vendor fees you can see, bid, and replace.
Not sure how you're funded?If your invoice is one number from a carrier and you never see a claims report, you're almost certainly fully insured. If you see a claims fund and a stop-loss line, you're level- or self-funded. Your renewal letter says which — ask us and we'll tell you in a minute.

Remember the split. The next chapter is about why that little gold sliver runs the whole machine.

2
The 85-cent rule
The law that flipped the incentives.

Since the ACA, carriers must spend at least 85% of large-group premium on actual care (80% for small groups) — the Medical Loss Ratio. Sounds like consumer protection. Read it again from the carrier's side: their margin is capped as a percentage of premium.

A percentage of what? Of the premium. So, holding that percentage steady, a carrier's margin dollars grow when the premium grows. Carriers will tell you — accurately — that they'd rather claims came in under target, and many work hard at it. But the structure means the entity managing your costs isn't harmed when costs rise, and the renewal letter is where that shows up.

What MLRs actually ran: in 2025, large-group insurers paid out roughly 91¢ of every premium dollar in claims — above the 85¢ floor. Margins got squeezed... and one of the fastest routes back to margin is a bigger premium. That's the renewal letter you're about to get.Source: KFF Medical Loss Ratio analysis, 2025 loss ratios

The perverse-incentive machine

Try it: drag total healthcare spending up and watch what happens to the carrier's cut. On a sample $1M premium, they keep 15%. Now let costs "get worse."

+0%
Care
Carrier
On $1,000,000 of premium, the carrier's 15% is $150,000. Drag the slider.
💬 Want to go deeper on this one? I’m happy to walk through your numbers on a quick Teams call — no charge, no pitch. Just email me →
The 85¢ rule and youThis is the rule you're inside. Your carrier has to hit it on their whole book, not on your group — so a great year for your employees doesn't automatically become a great renewal for you.
Level-funded: MLR doesn't apply — surplus terms doNo 85¢ floor here. The incentive to watch instead is how surplus is split (50%? 100%?) and how hard the renewal resets after a bad year. That's where the money moves.
Self-funded: the rule that matters is the contractNo MLR. Your incentive structure is your vendor contracts — PBM pricing model, rebate pass-through, stop-loss contract basis, TPA fees. Those are negotiable line by line.
Why this matters either wayWhether the 85¢ rule applies to you or not, it explains the market you're buying in. The carriers who set the benchmark prices live under it.

Nobody in this machine is villainous. The math just means cost control is your job — because it's structurally nobody else's.

3
Trend
How a renewal gets built.

Every fall, a renewal number appears. Here's the recipe behind it: take your claims (or, for smaller groups, a blend of your claims and the carrier's whole book — called credibility weighting), multiply by a trend factor (their assumption about medical inflation), then add margin for the unknown. Each ingredient is an assumption. Assemble your own:

Build a renewal — the real actuarial recipe

How an underwriter sees your group: this is how the majority of renewals actually get built — tap your answers below and watch the number move. start from claims, trend medical and Rx separately, blend in how YOUR year went, adjust for who's on the plan, load margin — then gross it all up for the carrier's retention.

How was your claims year?
Which is your group?
💬 Want to go deeper on this one? I’m happy to walk through your numbers on a quick Teams call — no charge, no pitch. Just email me →
Your renewal, specificallyThis recipe is exactly how your number gets built. Your leverage is asking for the ingredients — trend basis, credibility, margin — and having a credible alternative quote in hand when you do.
Your renewal is really two renewalsA stop-loss renewal (spec, agg, lasers, contract basis) and a claims-fund reset. Year two is where level-funded surprises people — the fund re-prices to your actual claims, and lasers can appear.
Your renewal is a stop-loss renewalTrend still matters for expected claims, but the number that moves your year is the stop-loss quote: spec level, aggregate corridor, lasers, and the contract type (12/12, 12/15, paid). Those are the ingredients.
The recipe is universalEvery arrangement gets built from claims, trend, and a margin somewhere. Where the margin lives — the carrier's retention, a stop-loss load, a vendor fee — depends on how you're funded.

The renewal isn't a fact. It's a recipe — and every ingredient in it can be questioned.

4
The negotiation
What's actually on the table.

Here's what the renewal meeting rarely admits: the first number is an ask, not an answer. But negotiating it requires knowing which parts are soft. Most conversations haggle the total. The professionals argue the ingredients:

The negotiation map

✓ Genuinely negotiable
  • The trend assumption — "show me why 11% and not 8%"
  • Margin & retention — the cushion and the admin load
  • Large-claim treatment — was that $400K claim trended forward as if it repeats every year?
  • Credibility weighting — how much is YOUR data vs. their book
  • Rate caps & multi-year terms — in exchange for commitment
✗ What leverage actually requires
  • Your claims data — you can't argue numbers you can't see
  • A credible alternative — a real quote or funding path elsewhere
  • Time — leverage evaporates 30 days before renewal
  • Someone fluent in the recipe — the ingredients above are the language
Your contract check
Do you actually know what you signed?
Nothing leaves this page. Answer what you can — every "don't know" becomes a question to ask before your next renewal, which is the point.
What's negotiable for youTrend assumptions, margin, how large claims were treated, and retention if the group is big enough. The total is the output. Argue the inputs — and bring an alternative.
What's negotiable for youSurplus share, the contract basis, admin fees, and whether lasers are locked. And always: the full claims file, which is yours to ask for.
What's negotiable for youEverything with a vendor's name on it: spec and agg levels, stop-loss contract basis, PBM pass-through, TPA fees, network. You are the carrier now — negotiate like one.
What's negotiable, in generalAssumptions and fees. Never the total. Whatever your arrangement, the ask is the same: show me the inputs.

"We got them down 4 points" usually means the ask was padded by 6. The question is never the discount — it's the math underneath.

5
Your turn
Your numbers, broken down.

The full breakdown of your plan — through the whole machine. Nothing is sent anywhere unless you ask for the Read at the end; the math happens on your device.

The machine, loaded with your plan

Rough numbers are fine — the point is the shape, not the pennies.

💬 Want to go deeper on this one? I’m happy to walk through your numbers on a quick Teams call — no charge, no pitch. Just email me →
Or want these numbers read by a person, against your peer group? The Read is waiting at the end →
6
Now that you understand the machine
What are your alternatives?

Everything above assumed you keep buying the way you buy today. You don't have to. There are five ways to fund a health plan, and each one moves four dials: how much risk you carry, how much control you have over the contracts, how predictable the cost is, and how much the structure itself bends the cost. None is right for everyone. Here's the honest map.

Way 1
Fully insured

One premium, zero claims risk, zero visibility. The machine above, exactly as described. Fits when the group is small, the appetite for risk is nil, or nobody has time to manage vendors.


Risk

Control

Predict.

Cost
Way 2
Level-funded

Feels like fully insured month to month, but you see the claims and share the surplus in a good year. The catch is year two: the fund re-prices to your actual claims. Read the surplus split and the contract basis.


Risk

Control

Predict.

Cost
Way 3
Self-funded

You pay claims; stop-loss caps the bad year. Lowest expected cost, every surplus dollar yours, every vendor contract yours to bid. Requires a committee that will read the reports and a tolerance for lumpy cash flow.


Risk

Control

Predict.

Cost
Way 4
Group captive

Self-funding with a pooled layer: lasers can't be added at renewal, spec renewals are capped, surplus comes back from the pool. Collateral up front, distributions lag, and you share a room with other employers.


Risk

Control

Predict.

Cost
Way 5 · the different one
ICHRA

No group plan. You set a monthly allowance by class and age band; employees buy their own coverage; you reimburse tax-free. Employer cost becomes a fixed, indexable number — no renewal letter. Trade-offs: narrower individual-market networks, real work for employees, affordability becomes your compliance test, and a 90-day notice.


Risk

Control

Predict.

Cost
How to read the dots: more risk means more of a bad year lands on you; more control means more contracts with your name on them; more predictability means fewer surprises in cash flow; more cost means the structure itself does more to bend the number. If you told us how you're funded, your arrangement is outlined in gold.
Run your PEPY through all five — good year and bad year →
The Five Ways to Buy: same two numbers, every structure, stop-loss and lasers included — ICHRA has its own slide.
0123
The question everyone has next
"How would we ever move between these without it being a leap?"
You don't leap. You shift — same plan, same cards, same phone number, one gear at a time, with the cost controls on before you move. The Glide Path shows the path, the six triggers that set the pace, and which gear you're ready for today.
Walk the Glide Path →

The machine doesn't change. Where you stand in it is the decision — and it's yours to make on purpose, not by default.

7
Now that you know your numbers
The other half of the dollar: your people.

Everything above was the money side. There's a second side, and it decides whether any of it works: the moment an employee is standing at a pharmacy counter, sitting in an ER at 9pm, or opening a bill they don't understand. Every plan you just modeled only bends the cost curve when the people using it know how to use it. Most don't. Nobody ever showed them. Tap a moment and watch it play out twice.

⚡ Three moments on your plan
Same employee. Same plan. Two very different bills.
Without a translation
With your employee site
Swing on this one moment
Illustrative, industry-typical figures for one incident — not a quote or a guarantee. The point is the shape: the plan didn't change. The employee's information did.

Try the site — right here

This is the first thing an employee sees. Tap what's going on and watch where it sends them. Yours would carry your plan, your carrier, your contacts.

"I don't know where to start. What's going on?"
Who do I call?EOB decoderBill checkerSurgery navigatorPharmacy navigatorPrior-auth guideAppeal-letter builderEnrollment guideHaving a baby50-guide libraryICHRA guideEn español
No login. No app to download. Your HR team gets a launch kit — employer link, QR code, and the email to send — and the questions that used to land on their desk start landing here instead.
For the person who actually runs benefits
The HR Desk →
Free tools organized by season — open enrollment, renewal prep, the notices calendar, the launch kit for the employee site — for the HR lead or office manager carrying all of this on top of their real job.
Open the full employee site as a sample company →
Opens in a new tab — this tour stays right here.
Where you sit: fully insuredThis is the one lever you control completely, today, without changing carriers: how well your people use the plan you already pay for. It's also what makes a future move up the staircase safe — an educated workforce is what keeps self-funded claims from running wild.
Where you sit: level-fundedYou see your claims now. Employee behavior is what moves them — every avoided ER visit and every questioned balance bill shows up in your surplus at year end.
Where you sit: self-funded or captiveYou own the claims, so you own the behavior behind them. Navigation and plain-English education aren't a perk here; they're the cost-containment stack your stop-loss carrier is quietly counting on.
Not sure how you're funded?Doesn't matter for this chapter. Whatever you buy, the people using it are the same, and they deserve a translation.

You just learned the machine in about twelve minutes. Your employees have never had that twelve minutes. Giving it to them is the cheapest cost control on the list.

8
One more thing nobody mentions
Whose money is it, legally?

Here's the part of the machine that never makes the brochure. Under federal benefits law, the employer that sponsors a health plan is a fiduciary. That means the premium isn't just an expense line — it's plan money, and the law expects it to be spent prudently, loyally, and for the exclusive benefit of the people on the plan. The carrier isn't the fiduciary. The broker usually isn't. You are.

For years that was a technicality. Since the Consolidated Appropriations Act, it isn't: brokers and consultants must disclose their compensation to you, carriers can't hide claims data behind gag clauses, pharmacy benefit managers now owe you disclosures, and employees have started bringing lawsuits against large employers over what their plans paid. The question regulators and plaintiffs' lawyers ask isn't did it cost too much. It's can you show you looked?

Seven questions — can you show you looked?

Answer honestly; nothing leaves your device. These are the questions that come up when someone asks a plan sponsor to document its process.

Do you know, in writing, who your plan's named fiduciary is?
Have you received and reviewed your broker or consultant's compensation disclosure?
Could you get your own claims data this month if you asked for it?
Has anyone benchmarked your vendor fees and pricing in the last three years?
Do you have dated minutes from a meeting where plan costs were reviewed?
Has someone filed your annual gag-clause attestation?
Have you seen a disclosure from your pharmacy benefit manager — rebates, spread, fees?
Answer the seven and your score appears here.
Run the full Fiduciary Scorecard →
Fourteen questions on governance, contracts, vendor fees, and documentation — a risk score and a 90-day list. From there, the Fiduciary File goes deeper. Your seven answers carry along, and your score here rides with the Read below.
Where you sit: fully insuredBeing fully insured doesn't make you less of a fiduciary — it just makes the process harder to document, because the carrier holds the data. The compensation disclosure and the gag-clause attestation apply to you today.
Where you sit: level-fundedYou have the claims data, which means the "can you show you looked" question has a real answer available. Make sure someone is actually looking, and writing it down.
Where you sit: self-funded or captiveEvery vendor contract is plan money with your name on it — TPA, PBM, stop-loss, navigation. The bar for you is a documented process for each one: selected, benchmarked, monitored, minuted.
Not sure how you're funded?Your Form 5500 (or your renewal letter) says. Either way, the seven questions above apply.

None of this is about being sued. It's about the fact that the machine was never built to show you your own plan — and the law now says you're the one responsible for seeing it anyway.

9
Where all of this gets decided
Are you ready for your renewal?

Every chapter above shows up on one day a year: the day the renewal letter lands. Most employers meet that day with a number from the carrier and two weeks to react. The ones who bend the curve meet it with their own claims data, their own projection, and a decision already made about which gear they're in. Readiness is the difference — and it's set months before the letter.

The renewal clock

When does your plan year renew? Tap the month and the clock tells you what should already be done.

Six questions — will you walk in prepared, or get handed a number?

Answer honestly; nothing leaves your device. These are six of the sixteen on the full Renewal Readiness Score.

Do you have the detailed claims data your carrier's underwriter uses to price your renewal — large claims, drug-level Rx, utilization?
Do you have an independent projection of next year's claims — your utilization modeled, not a trend percentage applied?
Is your pre-renewal strategy meeting scheduled or already held — before the carrier's number arrives?
Do you have a written multi-year benefits strategy that this renewal is one step of?
Do you have a current read on the market — medical trend, Rx trend, and the stop-loss market — and how it hits your group?
Has your group been modeled across the funding options — fully insured, level-funded, self-funded, captive — not just quoted as-is?
Answer the six and your readiness appears here.
Run the full Renewal Readiness Score →
Sixteen questions across data, governance, strategy, and market — a score and a clear action plan. Want to see what a fully-read renewal looks like? The Renewal Story, sample client. Your answers here ride along with the Read below.
Where you sit: fully insuredThe carrier's underwriter has your claims data. You don't. Readiness for you starts with one ask, in writing, ninety days out: the large-claim report and the Rx detail. The answer you get tells you a lot.
Where you sit: level-fundedYear two is where level-funded bites — the fund re-prices to your actual claims. If you haven't seen a projection built on your own numbers by month nine, you're about to be handed one.
Where you sit: self-funded or captiveYour renewal is a stop-loss negotiation and a vendor review, not a letter. The clock for you is the stop-loss market: shop it early, while it's soft, with your large-claim history already documented.
Not sure how you're funded?Then the first item on the clock is finding out — it changes what "ready" means for every question above.

The renewal letter isn't the beginning of the conversation. It's the carrier's closing argument. Be ready before it arrives.

Your Move
The machine had its turn.
Now it's yours.
You've seen how the premium gets built and who profits when it grows. You were never bad at buying insurance — the process was never written for you to read. Now you can. Want it read for you? Tell me your industry, size, and state and I'll send back a one-page breakdown of the numbers you just ran — against your peer group, with my notes in the margin.
Within two business days. One PDF, read by a person. No list, no sequence.
Or keep exploring your numbers yourself: The Benefits Journey →
Not ready to send anything? Walk the Glide Path first →
How a plan moves from where it is to where it should be — one gear at a time.
© 2026 Chad Palm · Dillingham Insurance · Benefits education only — illustrative splits and industry-typical figures, not quotes or advice. Your contracts and plan documents govern. Anonymized session analytics (Microsoft Clarity) help improve this site.
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Nothing held back
The whole toolbox, one scroll down.

Everything the tour drew from, plus the pieces it didn't have room for. All free, all run on your device, none of it a pitch. Take what's useful.